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Use of nurse-led telephone follow-up as a sole method of assessing patients after nasal surgery (England)

Case Study

posted by HIIRC Admin on 2015-04-09 09:49:51.08

Patients undergoing nasal surgery have historically been routinely followed up in consultant led clinics some months after surgery. It has been noted that a significant proportion of these patients either did not attend these appointments or did not require them, impacting on the efficiency of ENT outpatient clinics.

A quality improvement project was undertaken to assess this problem and to propose a new patient pathway whereby patients are contacted by ENT nursing staff by telephone three months following surgery. During these telephone conversations only 9.5% of patients requested outpatient follow-up and all of these patients were discharged upon their follow-up. The project demonstrates that nurse-led follow up is an efficient, effective and safe way of managing patient care post-nasal surgery.

This article is available to read in free full text at:  http://dx.doi.org/10.1136/bmjquality.u208386.w3311

Sooby, P. & Kirkland, P. (2015). Use of nurse-led telephone follow-up as a sole method of assessing patients after nasal surgery. BMJ Quality Improvement Reports, 4.