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Insights from an iBleep trial: A report on lessons learned

NZ Literature Abstract

posted by Research Admin on 2011-06-02 13:48:22.483

Authors

Kevin Blair
Martin Orr

Year of Publication

2011

Source

Health Care and Informatics Review Online, 15 (1), 3-12.

Publication Type

Journal article (peer reviewed)

Publication Status

Completed

Abstract

To improve communication and related task management coordination, Waitemata District Health Board trialled iBleep, a web enabled and remotely hosted smart paging system. The primary aim of the trial was to improve the employment conditions of hospital Resident Medical Officers (RMOs) by allowing them to better triage and prioritise patient care related calls from ward nurses. The trial was considered a success from the perspective of providing significant insights into RMO and ward nurse interactions and related work patterns during the out of hours on-call period. However, although there were perceived benefits from a nursing perspective, RMO feedback was less supportive. It is thought that this may be partly due to the trial being largely a rapid deployment of a technology due to external drivers, rather than being part of a more systemic process analysis and change project.

Type of Study

Feasibility study

How to Access

To access a free full text version of the article, go to: http://www.hinz.org.nz/journal/2011/04/Insights-from-an-iBleep-trial--A-report-on-lessons-learned/1038