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Creating and sustaining value: Building a culture of continuous improvement (Toronto East General Hospital, Canada)

Case Study

posted by WM Admin on 7 May 2014

This article, published in the Healthcare Management Forum, provides an overview of how Toronto East General Hospital in Canada implemented an organisation-wide culture of continuous improvement through a commitment to fiscal responsibility, practical innovation, team-based performance management, and daily management systems.

This culture enabled the Toronto East General Hospital to achieve the lowest Emergency Department wait times for admitted patients in its local health integration network and reduce length of stay for patients with chronic obstructive pulmonary disease by 46%.

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