Sign Up

Organisational readiness and Lean Thinking implementation: Findings from three emergency department case studies in New Zealand

NZ Literature Abstract

originally posted by WM Admin on 13 May 2014 and updated 19 May 2015


Gareth H. Rees

Year of Publication



Health Services Management Research, 27(1-2), 1-9

Publication Type

Journal article (peer reviewed)

Publication Status



Describes and contrasts the implementation of lean thinking (a quality methodology that emphasises waste reduction and performing at higher levels of productivity with the same or less resources) into New Zealand’s healthcare system. Findings from three emergency departments were analysed. Each research site’s case was developed from primary data gathered through interviews, augmented by secondary data from project reports, District Health Board websites and media stories. The results highlight the benefits of a supportive quality-focused organisational culture, executive management involvement and cross-functional teams as enablers.

Type of Study

Analysis, Case studies

How to Access

Now available in free full text at: