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Stoke-on-Trent: Telehealth helps patients manage their own conditions (England)

Case Study

posted by WM Admin on 24 November 2014

The Advice and Interactive text Messaging (AIM) for Health programme began across England in March 2013.

The programme included:

  • lead clinician developing 4 protocols to support diagnosis or managment of high blood pressure (hypertension) in different circumstances
  • registering nearly 300 patients in 10 months to follow the protocols through their primary carer team (GPs) and take part in the programme
  • patients submitting their blood pressure (BP) readings regularly by text
  • telehealth system, ‘Flo’, sending automated text messages back to patients with advice, instructions or other messages based on their readings
  • clinicians checking their submitted readings (at least weekly review on Florence website) and contacting patients if necessary with further instructions

To read more about this programme, including outcomes to date and lessons learned, go to: