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An evaluation of the implementation, outcomes and opportunities of the Care Capacity Demand Management (CCDM) Programme

NZ Literature Abstract

posted by WM Admin on 3 March 2015

This NZ Literature Abstract has 1 attachment


Chris Hendry
Laura Aileone
Margaret Kyle

Year of Publication



Christchurch: New Zealand Institute of Community Health Care

Publication Type


Publication Status



The Care Capacity Demand Management (CCDM) programme was initiated in response to the 2006 Safe Staffing Healthy Workplaces Committee of Inquiry Report. The report identified strategies to address concerns that hospitals were inadequately staffed by nurses and midwives to meet the increasing complexity of patients. The independent evaluation was commissioned by the Safe Staffing Healthy Workplaces (SSHW) Governance Group. The CCDM programme is designed as a whole of (hospital) system approach that focuses on the provision of tools, processes and organisational support systems to undertake 3 key functions: Matching the workforce availability and skill mix to patient acuity in each ward on the day; Providing a suite of indicators that enable a ‘real time’ view of the patient, the ward and the hospital in relation to workforce availability and patient acuity, in order to identify any gap between demand and capacity; Providing tools that enable variance in the predicted workforce availability, skill mix and patient acuity to be managed safely and efficiently on the day, using standard operating responses (SORs). The CCDM programme provides a comprehensive infrastructure for a whole of hospital approach to managing the nursing and midwifery workforce to better meet the needs of patients, staff and the organisation as a whole. It enables critical analysis of historical hospital staffing resource allocation, fully supported by both the DHB executive team and unions. This evaluation provides an overview, feedback and recommendations on the Care Capacity Demand Management programme (CCDM).

How to Access

The evaluation report is available to download from the top of this page.